General terms
& conditions.

Casa Almasur

Last updated: [Month] [Year]

These General Terms & Conditions govern the use of the Casa Almasur website and the booking of accommodation, retreats, experiences, and related services offered by Casa Almasur.

By making a reservation, submitting an enquiry, or using our website, you agree to these Terms & Conditions.

1. Company Information

Casa Almasur

[Legal Entity Name]
[Address]
[Postal Code, City]
[Country]

Email: [email address]
Phone: [phone number]

VAT Number: [VAT number]

2. Scope

These Terms & Conditions apply to:

• Website visitors

• Accommodation bookings

• Retreat bookings

• Experiences and events

• Gift vouchers

• Any other services offered by Casa Almasur

3. Booking Process

Reservations can be made through:

• The Casa Almasur website

• Approved booking platforms

• Direct communication via email or telephone

A booking is only confirmed once payment has been received and a confirmation email has been issued.

Casa Almasur reserves the right to refuse or cancel a booking in exceptional circumstances.

4. Prices

All prices displayed on the website are expressed in Euros (€) and include applicable taxes unless stated otherwise.

Casa Almasur reserves the right to modify prices at any time. However, confirmed bookings remain subject to the price agreed at the time of reservation.

Additional services requested after booking may incur extra charges.

5. Payment

Payment conditions may vary depending on the accommodation, experience, or promotional offer.

Payment may be requested:

• In full at the time of booking

• As a deposit followed by a balance payment

• According to specific terms communicated during the booking process

Failure to complete payment may result in cancellation of the reservation.

6. Cancellation Policy

Guest Cancellation

Cancellation conditions may vary depending on the booking type, season, or promotional rate.

Unless otherwise stated:

• More than 30 days before arrival: full refund, minus administrative costs where applicable.

• Between 14 and 30 days before arrival: partial refund may apply.

• Less than 14 days before arrival: no refund.

Specific cancellation terms communicated during booking take precedence.

No Shows

Guests who fail to arrive without prior notice remain liable for the full booking amount.

7. Cancellation by Casa Almasur

In exceptional circumstances, Casa Almasur reserves the right to cancel a reservation due to circumstances beyond reasonable control, including:

• Force majeure

• Natural disasters

• Government restrictions

• Safety concerns

• Unforeseen operational issues

In such cases, guests will receive either:

• A refund of payments received; or

• An alternative booking arrangement where possible.

Casa Almasur shall not be liable for indirect costs incurred by guests, including travel expenses.

8. Check In and Check Out

Unless otherwise agreed:

• Check in: from [time]

• Check out: before [time]

Early arrivals or late departures may be accommodated subject to availability.

Guests will receive arrival instructions prior to their stay.

9. Guest Responsibilities

Guests agree to:

• Treat the property with care and respect

• Follow all safety instructions

• Respect neighbours and local regulations

• Avoid excessive noise or disruptive behaviour

• Comply with occupancy limits

Guests remain responsible for any damage caused during their stay.

10. Damage and Liability

Guests may be held responsible for damage caused to:

• Buildings

• Furniture

• Equipment

• Decorative elements

• Outdoor facilities

Casa Almasur reserves the right to recover repair, replacement, or cleaning costs where appropriate.

11. Use of Facilities

Guests use all facilities at their own risk.

Where applicable, amenities such as:

• Swimming pools

• Wellness facilities

• Outdoor areas

• Recreational equipment

must be used responsibly and according to provided instructions.

Parents and guardians remain fully responsible for supervising minors.

12. Pets

Pets are only permitted when explicitly approved by Casa Almasur.

Additional conditions and cleaning fees may apply.

13. Smoking Policy

Smoking and vaping are prohibited inside all indoor areas unless otherwise indicated.

Additional cleaning fees may be charged in the event of non compliance.

14. Force Majeure

Casa Almasur shall not be held liable for delays, interruptions, or cancellations caused by circumstances beyond its reasonable control, including but not limited to:

• Natural disasters

• Pandemics

• Government actions

• Utility failures

• Transport disruptions

• Labour disputes

15. Website Use

Users agree not to:

• Misuse the website

• Attempt unauthorised access

• Distribute malicious software

• Interfere with website functionality

Casa Almasur reserves the right to restrict access where misuse is identified.

16. Intellectual Property

All content on the Casa Almasur website, including but not limited to:

• Text

• Photography

• Branding

• Logos

• Designs

• Graphics

remains the property of Casa Almasur or its licensors.

No content may be copied, reproduced, distributed, or used without prior written permission.

17. Privacy

Personal information is processed in accordance with the Casa Almasur Privacy Policy.

Users are encouraged to review the Privacy Policy available on the website.

18. Complaints

Any complaint regarding a stay or service should be reported as soon as possible to allow Casa Almasur the opportunity to resolve the issue promptly.

Complaints may be submitted via:

Email: [email address]

19. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Spain.

Any dispute arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts of Spain.

20. Changes to These Terms

Casa Almasur reserves the right to amend these Terms & Conditions at any time.

The version published on the website at the time of booking shall apply to the reservation.

Contact

Casa Almasur

Email: [email address]
Phone: [phone number]
Address: [company address]

This document is a preliminary version and should be reviewed and completed with Casa Almasur's legal details, cancellation rules, payment terms, and operational policies before publication.